Has your flight been cancelled or delayed? Were you denied boarding? Your luggage is delayed or lost. You may have already experienced this kind of situation.

In order to better protect passengers, the European Union adopted Regulation (EC) No. 261/2004 of February 11, 2004 guaranteeing a number of rights to air passengers. This regulation concerns :

• all flights departing from the European Union, Iceland, Norway or Switzerland,
• flights to the European Union, Iceland, Norway or Switzerland provided that the flight is operated by an airline based in an EU Member State, Iceland, Norway or Switzerland.
• 
  

The Regulation applies in cases of denied boarding, flight delats or cancellations.

Following a judgment on 21 December2021 (joined cases C-146/20, C-188/20, C-196/20 and C-270/20) , the Court of Justice of the European Union (CJEU) has also considered that flights brought forward by more than one hour should be considered as cancelled under the Regulation.

The Regulation covers scheduled flights, charter flights, flights as part of a package travel contract as well as flights of low cost airlines.

Under certain conditions, in the event of denied boarding, cancellation or delay of a flight, you may be entitled to a lump sum compensation of :

• 250 € for flights of 1500 km;
• 400 € for flights between 1500 and 3500 km; or
• 600 € for flights over 3500 km.

More information here.