With over 900 employees in the Grand Duchy and thanks to the combination of our local presence and the strength of a robust multinational like ING, we offer our personal and business customers a wide range of solutions through the channel of their choice.
ING is a global bank with a strong European base. 53,000 employees serve around 38.4
million customers, corporate clients and financial institutions in over 40 countries. Operating
in the Grand Duchy of Luxembourg since 1960 as a universal and accessible bank, our
products include savings, payments, investments, loans and mortgages for retail and private
banking customers, whom we sever serve online and through our network of branches. For
our Wholesale Banking clients we provide specialised lending, sustainable finance, payment
& cash management and fund services.
Customer experience is what differentiates us and we’re continuously innovating to improve
it. We have a “mobile first” approach with 4 out of 5 of our clients adopting our digital
solutions because we make good on our promise to offer a differentiating, innovating and
secure customer experience. ING is one of Luxembourg’s top 3 banks (source: 2019 KPMG
Luxembourg Customer Experience Excellence Report).
